Terms and conditions
Please note that credit card payments for Aleksi Kashibadze P/E are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to support@payyo.ch for all inquiries regarding your credit card payments and chargebacks.
Terms and Conditions for Friendly.ge Services
Welcome to Friendly.ge (legal name: Aleksi Kashibadze P/E). By using our services, you confirm your agreement to these terms and conditions. These terms constitute a legally binding contract between you (the "Client") and Friendly.ge. Please read them carefully. If you have any questions, contact us at hello@friendly.ge or via WhatsApp at +995 599 044 390.
1. Acceptance of Agreement
By booking with Friendly.ge, you acknowledge and accept that these terms form a legally binding agreement governed by the laws of Georgia. If you do not agree to any part of these terms, you must not proceed with your booking or use our services. Friendly.ge reserves the right to update or modify these terms at any time without prior notice.
2. Scope of Services
We offer tours, transfers, accommodations, and activities in Georgia. Friendly.ge acts as a principal service provider for its own tours and as an agent for third-party services. We are not responsible for the acts or omissions of third-party suppliers (e.g., hotels, independent drivers) beyond our control.
3. Booking and Payment
- Your booking is confirmed only after full payment and issuance of a booking confirmation.
- Payments are accepted via credit/debit card, Apple Pay, Google Pay, or bank transfer. Processing fees may apply.
- All prices are fixed at the time of booking.
- Promo codes must be applied at the time of booking and cannot be added retroactively.
4. Accuracy of Information
You are responsible for providing accurate details (contact info, pickup locations, dates). Friendly.ge is not liable for service failures resulting from inaccurate information provided by the Client.
5. Cancellation, Rescheduling & Refund Policy
All cancellations and rescheduling requests must be submitted via email. The notice period is calculated based on when we receive your written request. Please note: travel bookings are exempt from standard “cooling-off” rights; our policy governs all changes.
A. Client-Initiated Cancellations & Rescheduling:
One-Day Tours and Activities:
- Free Cancellation or Rescheduling: Up to 24 hours before the activity start time.
- Late Requests: No refunds and no rescheduling allowed if requested less than 24 hours before the start.
- No-shows: Non-refundable and cannot be rescheduled.
Multi-Day Tours (2+ Days):
- Free Cancellation or Rescheduling: Up to 5 days before the tour start time.
- Late Requests: No refunds and no rescheduling allowed if requested less than 5 days before the start.
Bundle Tour Packages:
- Free Cancellation or Rescheduling: Up to 24 hours before the first scheduled tour's start time.
- After the Bundle Begins: Once the first tour in the package has started, no further rescheduling or refunds are allowed for the remaining tours.
- Partial Changes: Rescheduling individual tours within a bundle is only possible before the first tour departs and is subject to availability.
Ticket + Flexibility Upgrade:
- Up to 1 hour before start: You may cancel for a refund of the ticket price OR reschedule for free. (The upgrade fee itself is non-refundable).
- 24+ hours before start: Full refund (ticket + upgrade fee) or free rescheduling.
- Less than 1 hour before: No refund and no rescheduling.
Nonrefundable Tickets:
- Strictly no cancellations, no rescheduling, and no refunds under any circumstances.
B. Cancellations Initiated by Friendly.ge:
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Minimum Participation: If a group tour does not reach the minimum number of participants, we reserve the right to cancel. You will be offered a full refund or an alternative date/tour.
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Force Majeure & Safety: We may cancel tours due to extreme weather, road closures, or safety risks. In such cases, a refund or reschedule will be offered. Friendly.ge is not liable for consequential losses (e.g., flight tickets, accommodation) incurred by the client.
C. Termination Due to Behavior:
We reserve the right to terminate a tour immediately without refund if a client is intoxicated, abusive, or endangers the safety of the group. The client is responsible for their own return transport costs.
6. Itinerary Changes
Friendly.ge reserves the right to alter itineraries due to weather, road closures, or safety concerns. In such cases, we will provide a comparable alternative. These changes do not entitle clients to full refunds.
7. Force Majeure
Friendly.ge is not liable for failure to perform obligations due to events beyond our control (Force Majeure), including but not limited to natural disasters, pandemics, strikes, war, border closures, or government restrictions. No refunds will be issued for Force Majeure cancellations; clients should claim these losses via travel insurance.
8. Limitation of Liability & Indemnification
- General Limitation: To the fullest extent permitted by law, Friendly.ge’s total liability to the Client for any claim arising out of these terms is limited to the total amount paid by the Client for the service.
- No Consequential Damages: Friendly.ge is not liable for any indirect, special, or consequential losses (e.g., missed flights, lost wages, emotional distress).
- Indemnification: The Client agrees to indemnify and hold Friendly.ge harmless against any claims, damages, or expenses arising from the Client’s violation of these terms or negligence.
9. Fraud, Chargebacks & Unpaid Services
This section strictly governs the payment obligations for services rendered. By using our services, you agree to the following:
- Prohibition of Friendly Fraud: Initiating a payment dispute (chargeback) with your bank after you have received the services (tours, transfers, etc.) is considered "Friendly Fraud" and "Theft of Services."
- Unjust Enrichment: If a chargeback is successful but the service was rendered, the Client acknowledges that they are in possession of "Unjust Enrichment" and remain legally liable for the full debt.
- Debt Recovery: In the event of an unjustified chargeback or unpaid invoice, Friendly.ge reserves the right to:
- Re-invoice the Client for the full amount plus a $50.00 administrative fee and any bank penalties incurred.
- Transfer the debt to international Debt Collection Agencies (e.g., in the USA or EU).
- Report the debt and the Client’s identity to Credit Bureaus, which may negatively impact the Client's credit score.
- Consent to Data Sharing: The Client expressly consents that in cases of fraud or unpaid debts, their personal data (including name, passport details, and transaction history) may be shared with legal authorities, debt collectors, and industry watchlists to recover funds.
10. Conduct & Anti-Blackmail Policy
We maintain a zero-tolerance policy towards extortion and abuse.
- Review Extortion: Threatening to leave negative reviews on social media or review platforms (e.g., TripAdvisor, Google) to coerce refunds, discounts, or free services is considered blackmail/extortion.
- Consequences: In such cases, Friendly.ge reserves the right to immediately terminate services without refund and report the behavior to relevant platforms and industry blacklists.
11. Travel Insurance
Travel insurance is mandatory. Clients are responsible for ensuring they have adequate coverage for medical expenses, cancellations, and repatriation. Friendly.ge is not liable for costs that would have been covered by insurance.
12. Luggage
Clients must ensure luggage fits the booked vehicle. Friendly.ge is not liable for transport refusal due to undeclared oversized baggage.
13. Documentation
Clients are solely responsible for possessing valid passports and visas. No refunds will be issued for services missed due to border entry refusals.
14. Safety and Client Responsibility
Clients must follow all safety instructions given by guides and drivers. Friendly.ge is not liable for injuries resulting from the Client’s non-compliance or negligence.
15. Conditions of Carriage
Transportation is often provided by third-party partners. Friendly.ge is not liable for mechanical failures or delays caused by traffic conditions.
16. Termination of Booking
We may cancel any booking immediately and without refund if the Client exhibits abusive behavior, is under the influence of drugs/alcohol, or endangers the safety of the group.
17. Unused Services
No refunds are provided for services (meals, tours, transfers) that the Client chooses not to use or misses due to lateness.
18. Governing Law and Jurisdiction
These terms are governed by the laws of Georgia. Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Georgia.
19. Social Media Cashback Promotion
- Posts must tag @friendly.ge and include meaningful feedback.
- Eligible only for public accounts with at least 25 followers.
- Post must remain live for 7 days.
- Cashback processed within 3–5 business days after verification.
Last Updated: December 2, 2025