Terms and conditions

Please note that credit card payments for Friendly.ge are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Terms & ConditionsThis agreement incorporates the terms and conditions for us to provide services to the User of this website ("the User") and any person(s) availing services from us through this website shall be deemed to have read, understood, and expressly accepted these terms and conditions, which shall govern the desired transaction or provision of such services by us for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or us with respect to any services to be provided by us shall be restricted to the scope of this agreement.

 

We reserve the right, in its sole discretion, to terminate access to any or all our websites and the related services or any portion thereof at any time, without notice.

 

Friendly.ge can change the terms and conditions at any time. To ensure you are up-to-date on the changes, please make sure to regularly review these terms. All existing bookings will be processed at the same rates that were in force at the time of booking.

 

ACCEPTANCE OF AGREEMENT

You agree to the terms and conditions outlined in this Terms of Use Agreement ("Agreement") with respect to our Site. This Agreement constitutes the entire and only agreement between us and you with respect to the Site and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time by us from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you must review this Agreement prior to using the Site. 

 

The following terms and conditions apply to all Travel organized by Friendly.ge, Co. (hereinafter referred to as “Friendly.ge”) For this purpose, the term “Travel” shall include any combination of international or domestic flights from your point of origin to your final destination and include all hotels, resorts, accommodations, excursions, tours, transfers, rentals, etc., that have been organized on your behalf by Friendly.ge. If your booking includes flights, accommodations, or other services, provided by someone other than Friendly Georgia, then your contract shall be subject to the conditions set forth by that company, or in the case of an airline, the airline's applicable booking conditions. These conditions do not affect your statutory rights.

 

Any arrangements which you make while on your vacation and which are not made through Friendly.ge are ones for which we have no responsibility or liability. 

 

Making A Booking

Our Rates 

                                                                                                                - city: 0-20 minutes = free of charge, after 2 USD/per minute

 

Cancellations & Refunds

You may cancel your booking by notifying us by email. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received.

Refunds for cancelled booked tours will be made on the following basis - Cancellation received and acknowledged by Friendly.ge

Late payment, wrong bank, debit, or credit card details, invalid credit/debit cards, or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless Friendly.ge or allows otherwise under its (pre)payment and cancellation policy.

 

Liability

LUGGAGE

Documentation

Where travel and health documents are necessary to comply with the requirements of Georgia you may wish to visit, then it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges, or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. You must ascertain by consulting your own doctor, if necessary the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations, or other precautions are taken. 

 

Conditions of Carriage & Accommodations

 We are neither a carrier nor a provider of hotel accommodations. Each journey (whether undertaken or not) that you book by land, sea, or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned.

It is your responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier's duly authorized agents and according to such carrier's regulations. When you book accommodations (whether provided or not) its availability or provision is subject to the 'house rules of the hotel or other accommodation providing or undertaking to provide such accommodations. 

 

Termination of your booking

We reserve the right in our absolute discretion to terminate your travel without notice should your behaviour be such that it is likely in our opinion, to cause distress, damage, annoyance, or danger to any other person. In such circumstances, no refund or compensation will be due to you.

 

Unused Services

No refund will be due to you with respect to the non-utilization of any part of the travel arrangements made for you, by Friendly.ge. 

 

Travel Insurance

It is a condition of the agreement between us that you take out adequate vacation and travel insurance against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage, and personal liability claims against you. 

Should you fail to secure such travel insurance coverage prior to your Georgian Travel, then you accept full responsibility for yourself and all of the members of your party and indemnify Friendly.ge and our overseas travel agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such travel insurance been in force. 

 

Complaints 

We do our VERY BEST to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. We can be reached by Whatsapp at +995 599 044390, from wherever you may be. If a problem arises during your Georgian trip, please contact us immediately, so we can help you hello@friendly.ge.

Please Note: If you do not follow our complaint procedure, we CAN NOT accept responsibility for your complaint, as we would have been deprived of the opportunity to investigate the matter on your behalf, and where possible, help you to resolve the problem.