Terms and Conditions for Friendly.ge Services

This agreement incorporates the terms and conditions for us to provide services to the User of this website ("the User") and any person(s) availing services from us through this website. By using our services, you are deemed to have read, understood, and expressly accepted these terms and conditions, which shall govern the desired transaction or provision of such services by us for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or us with respect to any services provided by us shall be restricted to the scope of this agreement.

We reserve the right, in our sole discretion, to terminate access to any or all our websites and the related services or any portion thereof at any time, without notice.

Friendly.ge reserves the right to change the terms and conditions at any time. To ensure you are up-to-date on the changes, please make sure to regularly review these terms. All existing bookings will be processed at the rates in force at the time of booking.

ACCEPTANCE OF AGREEMENT

By using our Site, you agree to the terms and conditions outlined in this Agreement. This Agreement constitutes the entire and only agreement between us and you with respect to the Site, and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings. This Agreement may be amended by us at any time without specific notice. The latest Agreement will be posted on the Site, and you should review it prior to using the Site.

The following terms and conditions apply to all travel organized by Aleksi Kashibadze P/E (hereinafter referred to as “Friendly.ge”). The term “Travel” includes any combination of international or domestic flights, hotels, accommodations, excursions, tours, transfers, rentals, etc., organized on your behalf by Friendly.ge. If your booking includes services provided by third parties, then your contract is subject to the terms set by that company. These conditions do not affect your statutory rights.

Any arrangements you make while on your vacation that are not made through Friendly.ge are not our responsibility or liability.

Making A Booking

  • When you make a booking with us, you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any money from you towards the booking or upon the issue of our confirmation or itinerary, whichever is earlier. These conditions, together with the information in our published materials, form the entire agreement between you and Friendly.ge.
  • Once a booking is confirmed, the total cost of the package becomes due and payable immediately, unless we have agreed in writing that you should pay an initial deposit. The full amount must be credited to Friendly.ge at least 3 days BEFORE your scheduled departure.
  • You are responsible for choosing a vehicle that is suitable for your passengers and their luggage. Please notify us at the time of booking if wheelchair access is required.

Our Rates

  • All rates are fixed at the time of booking and generally will not be subject to any surcharges. The only exception is an increase in costs due to government actions, including new or increased taxes such as VAT. We reserve the right to change our prices on the website at any time before you complete a paid booking.
  • Friendly.ge accepts payments via credit/debit cards, Apple Pay, and Google Pay. A nominal card fee may apply for certain types of cards.
  • Please note that all online reservations are subject to card payment only. This policy is in place due to a rise in “no-shows” and fake reservations. If you need to cancel your booking, payments will be refunded according to our standard cancellation and refund policy.
  • For transport services, all children and infants count towards the vehicle occupancy and must be included in the total number of passengers at the time of booking.
  • The total number of passengers must not exceed the number pre-booked for any journey.
  • Any dispute regarding charges must be submitted in writing within 7 days of receiving the invoice.
  • Waiting Time Fees for Airport Bookings: 1 hour of waiting time at the airport is free of charge. City: 0-20 minutes = free of charge; after 20 minutes, a charge of 2 USD/minute applies.

Promo Codes, Gift Cards, and Discounts

  • Discounts Apply Only to New Orders: Promo codes, gift cards, and multi-booking discounts are designed to help you save on new bookings made directly through our website. These discounts cannot be applied to reservations made through other OTA (Online Travel Agency) partners.
  • No Cash Equivalents: The value of promo codes, gift cards, and discounts is non-transferable and cannot be exchanged for cash or any other form of monetary credit. These discounts must be applied directly to your purchase on our website. Friendly.ge will not issue the equivalent value in cash or any other form of payment.
  • We always strive to provide exceptional tours and services to ensure the best experience for all of our guests. However, if the sole or primary factor for choosing our tours is based on seeking a discount, regrettably, we may not be able to accommodate such requests. Our focus is on delivering high-quality and memorable experiences.
  • One Promo Code Per Order: To ensure fairness, customers can only apply one promo code per order. Combining multiple promo codes or attempting to apply multiple discounts to a single order is not permitted.
  • Expiration Dates: Promo codes and gift cards may have specific expiration dates. Please make sure to use your promo code or gift card before the stated expiration date, as expired codes and cards will not be accepted on our website.
  • Non-Refundable: If you decide to return or exchange an item purchased using a promo code, gift card, or discount, the discounted amount will not be refunded or credited back to your account. Any refund will be limited to the actual amount paid after applying the discount.
  • Group Walking Tours Exclusion: Please note that walking tours are not eligible for discounts associated with multiple trip bookings. Discounts on multiple trip bookings are applicable only to select travel packages and experiences, excluding group walking tours. For more information, please refer to the specific promotion details or contact our customer support team.

Cancellations & Refunds

You may cancel your booking by notifying us by email. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received.

  • For one-day tours and activities: It’s free to cancel your booking up to 24 hours in advance of the activity’s starting time. Cancellations made less than 24 hours before the tour date: no refund and no rescheduling will be permitted. Customers who do not show up for a tour without changing or canceling their reservation prior to 24 hours before departure will lose the value of their voucher.
  • For multi-day tours (2+ days): It's free to cancel your booking up to 5 days in advance of the tour's starting time. Cancellations made less than 5 days before the start of the tour: no refund will be provided, and no rescheduling will be permitted.
  • Nonrefundable tickets: Cannot be canceled, modified, rescheduled, or refunded. As a reminder, "non-refundable tickets" are non-changeable.
  • Late payment, incorrect bank or card details, invalid cards, or insufficient funds are your responsibility. No refund will be provided for any non-refundable prepaid amount unless otherwise stated in our policy.
  • If your flight, boat, or train is canceled at the specific time you arranged for collection, you forfeit your deposit. No refund will be made if you cancel within 12 hours of the transfer time.
  • If passengers do not arrive at the scheduled day/time/flight, they will forfeit any payment made. Additional costs will arise from any collection made where incorrect information was provided by the customer.

Liability

  • Friendly.ge will make every effort to ensure you reach your destination on time, but we cannot be held responsible for delays beyond our control. Friendly.ge is not liable for losses that you or your company may incur.
  • The Company reserves the right to decline any booking at its discretion.
  • In providing Passenger Services, a Driver may choose the route at their discretion. If a specific route is requested, the quoted price may be amended.
  • The Company reserves the right to charge reasonable cleaning fees if a Passenger soils or damages the vehicle.
  • Card fees incurred during booking are non-refundable if the booking is canceled by the customer.
  • The Company is not responsible for any property left in a Passenger Vehicle. Lost property will be stored for 14 days before being disposed of at the Company's discretion.
  • Passengers are responsible for covering extra charges caused by delays from third parties (immigration, luggage claims, etc.).

Luggage

  • Luggage transportation is at the discretion of the Company/Driver. Passengers are responsible for their luggage at all times.
  • The Company accepts no responsibility for lost or damaged luggage. Passengers should take extra care when opening the luggage compartment.
  • For Meet and Greet services, the passenger is responsible for moving their luggage. The driver may assist at their discretion.
  • Vehicles have standard space for luggage. All baggage must be mentioned when booking. If the booked vehicle cannot accommodate the specified baggage, an upgrade may be required.

Documentation

It is YOUR RESPONSIBILITY to procure all necessary travel and health documents for your destination. If failure to obtain such documents results in fines or penalties, you agree to reimburse us accordingly.

Conditions of Carriage & Accommodations

We are neither a carrier nor a provider of hotel accommodations. Each journey is governed by the carrier's conditions. Accommodations are subject to the house rules of the hotel or provider.

Termination of Your Booking

We reserve the right to terminate your travel without notice if your behavior causes distress, damage, or danger to others. No refund or compensation will be due in such circumstances.

Unused Services

No refund will be due for non-utilization of any part of the travel arrangements made by Friendly.ge.

Travel Insurance

You must have adequate travel insurance against cancellation charges, medical expenses, and other risks. If you fail to secure such coverage, you accept full responsibility for yourself and your party.

Complaints

We strive to ensure your travel arrangements go smoothly. If you have a complaint, please contact us immediately at +995 599 044390 (Whatsapp) or hello@friendly.ge so we can assist you. If you do not follow our complaint procedure, we cannot accept responsibility for your complaint.

UPDATED 30.08.2024