Terms & Conditions

This agreement incorporates the terms and conditions for us to provide services to the User of this website ("the User") and any person(s) availing services from us through this website shall be deemed to have read, understood, and expressly accepted these terms and conditions, which shall govern the desired transaction or provision of such services by us for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or us with respect to any services to be provided by us shall be restricted to the scope of this agreement.


We reserve the right, in its sole discretion, to terminate access to any or all our websites and the related services or any portion thereof at any time, without notice.



You agree to the terms and conditions outlined in this Terms of Use Agreement ("Agreement") with respect to our Site. This Agreement constitutes the entire and only agreement between us and you with respect to the Site and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time by us from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you must review this Agreement prior to using the Site. 


The following terms and conditions apply to all Travel organized by Friendly.ge, Co. (hereinafter referred to as “Friendly.ge”) For this purpose, the term “Travel” shall include any combination of international or domestic flights from your point of origin to your final destination and include all hotels, resorts, accommodations, excursions, tours, transfers, rentals, etc., that have been organized on your behalf by Friendly.ge. If your booking includes flights, accommodations, or other services, provided by someone other than Friendly Georgia, then your contract shall be subject to the conditions set forth by that company, or in the case of an airline, the airline's applicable booking conditions. These conditions do not affect your statutory rights.


Any arrangements which you make while on your vacation and which are not made through Friendly.ge are ones for which we have no responsibility or liability. 


Making A Booking

When you make a booking with us you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any money from you towards the booking or upon the issue of our confirmation or itinerary, whichever is earlier. These conditions in conjunction with the information set out in our published information from the entire agreement between yourself and Friendly.ge. 


When you make a booking with Friendly.ge and we accept it, the total cost of the package becomes due and payable immediately, unless we have agreed in writing that you should pay an initial deposit. In any event, the full amount of your Georgian package must be credited to Friendly.ge, a minimum of 3 days BEFORE your scheduled departure. (Some services require full payment to confirm the booking, generally promos for "book & buy"). 


Our Rates 

All rates are fixed at the time of the booking and generally will not be subject to any surcharges. The only exception will be an increase in our costs arising as the result of any government action including but not limited to, new or increased taxes such as VAT (Value Added Tax). We reserve the right to change our prices on the website at any time before you complete a paid booking, including any special rates that we may offer from time to time, which may not be the same as those published on this website. Accepted Payments Friendly.ge accepts payments in the following forms here. Accepted Payments Receipt of Payment Upon receipt of payment, you will receive the following: (a) Confirmation of Payment Received (b) Detailed Trip Itinerary (c) Official BIR Bureau of Internal Revenue Receipt.


Cancellations & Refunds

You may cancel your booking by notifying us by email. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received.

Refunds for cancelled booked tours will be made on the following basis - Cancellation received and acknowledged by Friendly.ge

  • It’s free to cancel your booking up to 24 hours in advance of the activity’s starting time.
  • 24 hours or less before the booked tour date: no refund. 
  • Nonrefundable tickets - cannot be cancelled, modified or refunded.
  • Customers who do not show up for a tour without changing or cancelling their reservation prior to 24 hours before departure will lose the value of their voucher. As a reminder, "non-refundable tickets" are non-changeable.

Late payment, wrong bank, debit, or credit card details, invalid credit/debit cards, or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless Friendly.ge or allows otherwise under its (pre)payment and cancellation policy.

Our Liability

Our obligations and those of our suppliers providing any service or facility involved in any part of your travel are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be the proper performance of our, and our suppliers', obligations. You must show that reasonable skill and care have not been used if you wish to make any claim against us.



Where travel and health documents are necessary to comply with the requirements of Georgia you may wish to visit, then it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges, or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. You must ascertain by consulting your own doctor, if necessary the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations, or other precautions are taken. 


Conditions of Carriage & Accommodations

 We are neither a carrier nor a provider of hotel accommodations. Each journey (whether undertaken or not) that you book by land, sea, or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned.

It is your responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier's duly authorized agents and according to such carrier's regulations. When you book accommodations (whether provided or not) its availability or provision is subject to the 'house rules of the hotel or other accommodation providing or undertaking to provide such accommodations. 


Termination of your booking

We reserve the right in our absolute discretion to terminate your travel without notice should your behaviour be such that it is likely in our opinion, to cause distress, damage, annoyance, or danger to any other person. In such circumstances, no refund or compensation will be due to you.


Unused Services

No refund will be due to you in respect to the non-utilization of any part of the travel arrangements made for you, by Friendly.ge. 


Travel Insurance

It is a condition of the agreement between us that you take out adequate vacation and travel insurance against cancelation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage, and personal liability claims against you. 

Should you fail to secure such travel insurance coverage prior to your Georgian Travel, then you accept full responsibility for yourself and all of the members of your party and indemnify Friendly.ge and our overseas travel agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such travel insurance been in force. 



We do our VERY BEST to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. We can be reached 24 hr / 7 days by calling our main office at +995 599 044390, from wherever you may be. If a problem arises during your Georgian trip, please contact us immediately, so we can help you hello@friendly.ge.

Please Note: If you do not follow our complaint procedure, we CAN NOT accept responsibility for your complaint, as we would have been deprived of the opportunity to investigate the matter on your behalf, and where possible, help you to resolve the problem.