Terms and Conditions for Friendly.ge Services

Welcome to Friendly.ge (legal name: Aleksi Kashibadze P/E). By using our services, you confirm your agreement to these terms and conditions. Please read them carefully as they apply to all bookings made through us. If you have any questions, feel free to contact us at hello@friendly.ge or via WhatsApp at +995 599 044 390.

1. Acceptance of Agreement

By booking with Friendly.ge, you accept these terms. Friendly.ge reserves the right to update the terms at any time without notice. It is your responsibility to review them. The latest terms will apply to all bookings.

2. Scope of Services

We offer tours, transfers, accommodations, and activities in Georgia. Third-party providers may have additional terms. Friendly.ge is not responsible for any services not directly booked through us.

3. Booking and Payment

  • Your booking is confirmed upon full payment and the issuance of a booking confirmation.
  • Payments are accepted via credit or debit card, Apple Pay, or Google Pay. Processing fees may apply.
  • All prices are fixed at the time of booking and are non-negotiable.

4. Accuracy of Information

It is your responsibility to provide accurate booking information. Friendly.ge is not responsible for losses, delays, or missed services due to incorrect details provided by you, including phone numbers, pickup locations, or passenger information.

5. Cancellation & Refund Policy

All cancellations must be made by email. Refund eligibility depends on the time of cancellation.

One-Day Tours and Activities

  • Free cancellation up to 24 hours before the tour’s start time.
  • No refunds or rescheduling for cancellations made within 24 hours.
  • No-shows are non-refundable.

Multi-Day Tours (2+ Days)

  • Free cancellation up to 5 days before the start time.
  • No refunds or rescheduling for cancellations made within 5 days.

Ticket + Flexibility Upgrade

  • Cancel up to 1 hour before the activity’s start time for a refund of the ticket price. The upgrade fee is non-refundable.
  • Cancel 24 hours or more before the activity to receive a full refund of both the ticket price and the upgrade fee.
  • No refunds for cancellations made less than 1 hour before the start time.

Nonrefundable Tickets

  • No cancellations, changes, or refunds are allowed for nonrefundable tickets.

6. Itinerary Changes

Friendly.ge reserves the right to adjust itineraries due to unforeseen circumstances such as weather conditions, road closures, natural disasters, political events, or other factors beyond our control. These changes are made to ensure safety and provide the best experience. In such cases, no refunds or compensation will be issued. We will inform clients of significant changes as soon as possible.

7. Force Majeure

Friendly.ge is not responsible for cancellations, delays, or service disruptions caused by unforeseen circumstances, including but not limited to natural disasters, pandemics, war, or government restrictions. No refunds or compensation will be provided in such cases.

8. Liability

  • Friendly.ge is not responsible for events beyond our control, including delays, weather, or third-party actions.
  • Passengers are responsible for their own belongings at all times. Friendly.ge is not liable for lost, stolen, or damaged personal items.
  • Friendly.ge may refuse service without refund in cases of disruptive, unsafe, or inappropriate behavior.

9. Chargeback Prevention

By accepting these terms, you waive your right to issue chargebacks without valid cause. Friendly.ge reserves the right to dispute any unjustified chargebacks.

10. Travel Insurance

Travel insurance is mandatory. Friendly.ge does not cover any costs related to cancellations, medical emergencies, or travel disruptions. Ensure your policy covers your planned activities.

11. Promo Codes, Gift Cards, and Discounts

  • Discounts apply only to new bookings made directly through Friendly.ge.
  • Promo codes and gift cards are non-refundable, non-transferable, and cannot be exchanged for cash.

12. Luggage

  • Passengers are responsible for their luggage. Friendly.ge is not liable for lost or damaged baggage.
  • Ensure the booked vehicle has sufficient space for all luggage. Oversized or additional items may require a larger vehicle and incur extra costs.

13. Documentation

You are responsible for ensuring that you possess all necessary travel documents (e.g., visas, passports). Friendly.ge is not responsible for denied boarding, delayed travel, or additional costs due to missing documents.

14. Safety and Client Responsibility

Clients must follow safety instructions from guides and drivers. Friendly.ge is not responsible for injuries, accidents, or damages resulting from non-compliance with safety instructions.

15. Conditions of Carriage & Accommodations

  • Transportation and accommodation services are provided by third-party companies. Their terms apply, and Friendly.ge holds no responsibility for their operations.

16. Termination of Booking

Friendly.ge reserves the right to cancel a booking without refund if a client’s behavior is disruptive, dangerous, or damaging to property, other clients, or staff.

17. Unused Services

No refunds are given for unused services, including missed tours, late arrivals, or no-shows.

18. Complaints

Any complaints should be reported during your tour to allow us to resolve them. Complaints made after the service is completed will not be addressed. Contact us via hello@friendly.ge or WhatsApp at +995 599 044 390.

19. Governing Law

These terms are governed by the laws of Georgia. Any disputes will be resolved in the appropriate courts of Georgia.

Updated on: March 30, 2025