Friendly.ge Privacy Policy

Last Updated: December 2, 2025

This Privacy Policy describes how Friendly.ge (legal entity: Aleksi Kashibadze P/E, ID: 01005041040) collects, uses, and discloses your information when you use our Service. It also explains your privacy rights and how the law protects you.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Definitions

  • Company (referred to as "We", "Us" or "Our") refers to Friendly.ge (Aleksi Kashibadze P/E), located at Tsotne Dadiani 07, Tbilisi, Georgia.
  • Service refers to the Website (https://friendly.ge/) and the tour/transfer services provided.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service Providers means third-party companies (e.g., Payyo, TrekkSoft, Google) used to facilitate the Service.

2. Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information, including but not limited to:

  • Email address
  • First name and last name
  • Phone number (including WhatsApp)
  • Passport details (for insurance or border crossing purposes)
  • Payment information (processed securely by our partners, not stored by us)

Usage Data

Usage Data is collected automatically when using the Service (e.g., IP address, browser type, page visit duration).

Payment Processing & Data Security

We do not store your raw credit card details on our servers. All payments are processed by third-party gateways that adhere to PCI-DSS standards:

  • Payyo / TrekkSoft AG: Our primary payment facilitator. By making a booking, you acknowledge that your transaction data is processed by TrekkSoft AG (Switzerland) in accordance with their Privacy Policy.
  • Keepz.me / Stripe: Used for specific payment links.

3. Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service: conducting tours, managing bookings, and customer support.
  • To contact You: regarding updates, weather changes, or booking confirmations via email, SMS, or WhatsApp.
  • For Fraud Prevention & Debt Recovery: To protect our business against fraudulent transactions (e.g., "Friendly Fraud" or unjustified chargebacks) and to recover unpaid debts.

4. Disclosure of Your Personal Data (CRITICAL UPDATE)

We do not sell your personal data. However, we may share your information in the following specific legal circumstances:

A. Service Providers

We share data with partners who help us deliver the Service (e.g., sending your name to a hotel for accommodation or to Payyo for payment processing).

B. Fraud Prevention and Debt Collection

By accepting our Terms and using our Service, you explicitly consent to the following:

If you consume our services (tours, transfers, etc.) and subsequently initiate a payment dispute (chargeback) without valid legal grounds, or fail to pay for services rendered, Friendly.ge reserves the right to share your Personal Data with:

  • Legal Authorities: Police departments in Georgia or your country of residence for fraud investigation.
  • Debt Collection Agencies: International agencies (such as Cedar Financial, Leib Solutions) to recover the debt.
  • Credit Bureaus: Your name, address, and debt amount may be reported to credit bureaus, which may impact your credit score.
  • Banking Institutions: We will share your booking history, IP address, and communication logs with banks to contest unjustified chargebacks.

Legal Basis: Article 6(1)(f) of GDPR (Legitimate Interests) and Georgian Law on Personal Data Protection (Protection of legitimate interests of the data controller).

5. Retention of Data

We retain your Personal Data only as long as necessary. Financial records are kept for 6 years as required by Georgian Tax Law.

6. International Transfer of Data

Your information is processed in Georgia. If you are accessing our Service from outside Georgia (e.g., EU or USA), your information is transferred to Georgia. We ensure appropriate safeguards are in place, including reliance on the adequacy decisions for Swiss-based processors (TrekkSoft).

7. Your Rights (GDPR & Georgian Law)

You have the right to request access to, correction of, or deletion of your Personal Data. However, the right to deletion ("Right to be Forgotten") does not apply if you have an outstanding debt or an open financial dispute with the Company, as we are legally required to retain evidence for defense.

8. Contact Us

If you have any questions about this Privacy Policy, You can contact us: